Agency Workers

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    We endeavour to make an initial response to all enquiries within 24 hours but please be aware that on some occasions due to prior commitments or volume of calls we will not be able to respond in that time frame. We also operate a 48 hour return policy. This return policy means that if we have not responded with 48 hours of your initial enquiry we are unable to do so due to current workloads and we will destroy your data accordingly. This policy ensures you are not left waiting and have the certainty that your data is not compromised. In most instances however we are able to make contact within a 24 hour time frame. Please note our free initial advice service is available to clients at our total discretion and if your case is of a complex nature we may not be able to offer you a free consultation. However in these instances we will advise you what the charge would be for an initial fixed fee consultation.
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Following the introduction of the Agency Workers Regulations, agency workers have the right to certain equalities of terms with permanent staff of the hirer. An Employment Tribunal recently awarded £10,000 to an agency worker. In this case the hirer (not the agency) was liable to pay compensation to the agency worker for failing to pay her at the rate she would have been paid had she been recruited by the hirer direct as an employee. It is rare for such cases to make the news but whilst it is only a first instance decision of the Tribunal, it is a salutary reminder of the consequences of hiring agency staff on a longer term basis but not abiding by the Regulations.

Hirers should regularly review all agency workers to ensure that they are complying with the Regulations.

Written by Laura Warrender
14th October 2014